View our most popular questions
What’s included in a Webtech Thailand subscription?
A Webtech Thailand subscription includes software licenses, access to technical and customer support services, and new versions of the software as they are released. We offer annual subscriptions and many customers choose to subscribe for multiple years.
How many people can use a single Webtech Thailand Professional subscription?
Everyone who uses Webtech Thailand Professional needs to have a subscription.
This number can be specified during the ordering process and is displayed within the caption in the product.
What comes with Webtech Thailand Enterprise Edition for ERP System subscription?
Webtech Thailand Enterprise Edition subscriptions include software licenses, access to technical and customer support services, and new versions of the software as they are released.
We offer annual subscriptions and many customers choose to subscribe for multiple years.
Does the license include technical support?
Yes, support is provided free of charge to all users via our Support Center.
What payment methods are accepted?
We always require payment in advance of delivery. Our payment methods include credit card, PayPal, wire transfer, and check. Any requirement or any questions, you can email to us at firstname.lastname@example.org or send us it through OnLive chat.
What is the lead time between paying for an order and receiving the software?
If you pay online using your credit card or PayPal, your order will normally be fulfilled automatically in real time. A small number of orders may be subject to manual review and will take longer to fulfill. If you pay using wire transfer or check, we will normally fulfill your order within one working day of receiving payment.
Are there any reseller discounts available?
Sorry, we do not offer any reseller discounts. Compared to other tools, Webtech Thailand is priced extremely competitively. That’s why we prefer to keep our headline price low and charge the same to everyone.
Can I have a reseller quotation?
Quotations are valid for 90 days. If you are ordering a renewal or adding a user to a license please email us: email@example.com and we will send you a quotation.
How much does it cost a reseller to add a new user to a Webtech Thailand license or an agent for Enterprise Edition license?
The cost of adding a new user or agent is calculated pro rata according to the number of days remaining on the license. So, if you add a new user or agent halfway through an annual license period, the cost of adding the user or agent will be half the cost of an annual license.
How do I buy or order as a reseller?
We are happy to sell through any reseller. You do not have to be listed on our website. You can generate a quotation by entering the details on the contact us form.
If you are renewing a license or adding a new user or agent for an existing customer account please email us at firstname.lastname@example.org and we will send you a quotation or invoice from which you can pay online.
How is the software delivered?
When your order is completed for new customer accounts, we will send a confirmation email that includes login information. For orders relating to existing accounts (e.g., renewals, adding users or agents to a license) a confirmation email is sent. The software and license key can be downloaded from the customer’s account. You can specify whether the license download details are sent to you or directly to your end customer or to both you and the end customer.
Is there any sales tax?
If you are outside the EU, we do not charge you sales tax. If you are a business within the EU and outside the Thailand, we can sell to you without charging VAT, if you provide your VAT number when ordering. Otherwise, your order will be subject to VAT. In all cases, you will be advised during the ordering process whether your order is subject to VAT.
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